Updated 18 October 2026 · version 2026-10-18.2
Provider: FOP Ushakova Daria Andriivna, Individual entrepreneur (FOP), Ukraine; Tax ID (RNOKPP): 3543806624; legal and actual address: Aerokosmichnyi Ave, 170, bldg. 2, Kharkiv, Kharkivska oblast, 61124, Ukraine; e-mail: support@ally-agent.com; phone: +34 677 107 703.
Customer: a company or entrepreneur that registered an Ally-agent account for its business. The service is for businesses only; by accepting this offer the Customer confirms it is not acting as a consumer.
Service: Ally-agent — an AI receptionist with a built-in CRM, provided online on the plan, payment term and add-ons the Customer chose in its account.
The agreement is concluded when the Customer ticks acceptance of this offer at registration. The box is not pre-ticked; the text version, the time and the IP address are stored.
The agreement has no fixed term and runs until the subscription is cancelled.
The trial lasts 10 calendar days and starts when the Provider launches the Customer's assistant — not at registration and not when the payment method is linked. The trial costs €1 (for businesses registered in Ukraine, 40 ₴), paid when the payment method is linked. Nothing else is charged before the trial ends.
During the trial the dialogue and specialist limits of the chosen plan apply (the “Start” plan if none is chosen), 1 messenger can be connected, and the assistant's load is capped by a daily limit: once it is reached, the assistant tells the Customer's customers it will reply later. Further messengers become available after the move to the paid subscription.
When the trial ends, the subscription continues automatically on the plan and payment term the Customer chose, paid in advance (section “Payment terms, renewal and reminders”). If the Customer has chosen nothing, the “Start” plan applies, paid monthly — 89 € a month (for businesses in Ukraine, 2,490 ₴). To pay nothing, the Customer cancels before the trial ends.
During the trial the Provider may recommend a plan from the actual number of dialogues, specialists and messengers. The recommendation is only a suggestion: unless the Customer acts, the plan the Customer chose, or the default plan, applies.
During the trial the Customer may move to the paid subscription early: at once, paying for the chosen plan and term at that moment (the trial ends and the paid term starts then), or from the end of the trial, keeping the chosen plan.
Subscription without a trial: a Customer who subscribes from the site pays for the chosen plan and term when linking the payment method. No trial is given in that case; the paid term starts when the assistant is launched, and the next charge is due when that term ends.
One trial per business. The Provider may extend a trial and tells the Customer. Whether calls are available during the trial is shown in the account before the payment method is linked.
Plans: “Start” — up to 250 dialogues a month, up to 2 specialists in the calendar, 1 messenger; “Business” — up to 800 dialogues a month, up to 4 specialists in the calendar, 2 messengers; “Pro” — up to 1,700 dialogues a month, up to 9 specialists in the calendar, every messenger. Beyond the “Pro” limits — more than 1,700 dialogues a month or more than 9 specialists — the “Custom” plan applies: its terms are agreed individually and are not governed by this offer.
Every plan includes the website widget, e-mail, the CRM, bookings, the calendar and online booking; the number of account users is unlimited.
Prices in euros for a month / 3 months / a year: “Start” — 89 € / 255 € / 979 €; “Business” — 189 € / 540 € / 2,079 €; “Pro” — 389 € / 1,110 € / 4,279 €. A year costs 11 months: one month free. Euro prices exclude VAT.
For businesses registered in Ukraine prices are in hryvnias, for a month / 3 months / a year: “Start” — 2,490 ₴ / 7,090 ₴ / 27,390 ₴; “Business” — 5,890 ₴ / 16,790 ₴ / 64,790 ₴; “Pro” — 11,290 ₴ / 32,190 ₴ / 124,190 ₴. These prices are final: taxes are included and no VAT is charged. The currency follows the business's country given at registration and does not change during the subscription.
Add-ons beyond the plan: each further messenger 20 € (490 ₴) a month; each further specialist 15 € (390 ₴) a month, up to the next plan's limit. Add-ons are paid for the same term and with the same discount as the plan.
Calls: a minutes pack if chosen, 69–639 € a month (for businesses in Ukraine, 3,490–32,270 ₴). Minutes are charged monthly, separately from the plan, with no discount for the term. The hryvnia price of a pack is its euro price at the National Bank of Ukraine rate, rounded up to 10 ₴, reviewed once a quarter for new purchases.
The Provider may change prices with at least 30 days' notice by e-mail. The new price applies from the first renewal after that; a term already paid is not recalculated. The Customer may cancel before the renewal.
A Customer who accepted the earlier version of this offer (version 2026-10-14) keeps its terms. It is moved to the plans no earlier than the end of its paid period and only after at least 30 days' notice, to a plan that costs no more than its current price where the limits allow; otherwise the new price is announced separately and the Customer may cancel before it applies.
A dialogue is one customer corresponding with the assistant within 24 hours, in which the assistant answered at least once. That customer's messages during that time — in any channel — are the same dialogue. Reminders, broadcasts, conversations only a staff member handled, bookings through the online booking page and calls are not dialogues.
The dialogue limit is monthly, including when the plan is paid for 3 months or a year: the plan's limit applies in every month and does not carry over. The month is counted from the start of the paid period.
Going over the limit does not switch the assistant off, and no charge is made per dialogue. The Provider tells the Customer when 80% and 100% of the limit are used. If the limit is exceeded two months running, the Provider offers a bigger plan from the next renewal. If dialogues reach twice the limit, the Provider's manager contacts the Customer; the assistant keeps working.
A specialist is a staff member with a calendar the assistant or the online booking page can book customers into. Account users without a calendar are not specialists and are not limited.
Messengers are Telegram, WhatsApp, Instagram and Facebook Messenger; the website widget and e-mail are in every plan and do not count as messengers.
A specialist or a messenger beyond the plan is added only with an add-on or a move to a bigger plan — the Customer sees both, with the amount, before confirming. Existing specialists and messengers are never switched off or hidden.
Payment is by Visa or Mastercard bank card, or through Apple Pay or Google Pay, via the WayForPay payment service. There are no other payment methods for a subscription under this offer. The currency is the euro; for businesses registered in Ukraine, the hryvnia.
Cards issued by banks of the Russian Federation and the Republic of Belarus are not accepted.
The payment method is linked on WayForPay's secure page together with the payment for the trial. Card data is never passed to the Provider. For a card entered on that page only a token for recurring charges is stored, encrypted; with Apple Pay or Google Pay the monthly charges are made by WayForPay itself as a regular payment, on the dates and in the amounts the Provider sets under this offer.
When a card is replaced, €1 (for businesses registered in Ukraine, 10 ₴) is temporarily held on it to check it; the Provider cancels the hold at once. WayForPay may show amounts in euros converted to hryvnias.
The payment term is a month, 3 months or a year. The term is paid in advance in one payment, and the subscription renews automatically for the same term on the same date (the last day of the month when that date does not exist). The first charge happens when the trial ends (with Apple Pay or Google Pay, on the next calendar day, Kyiv time), for the plan at that moment.
Call minutes are charged separately every month, whatever the plan's payment term.
A year is paid by a payment link with 3-D Secure, which the Provider e-mails and shows in the account no earlier than 30 days before the due date. The year is charged to the saved card without the Customer's participation only if the Customer has consented to it in the account; the consent can be withdrawn there.
At least 7 days before the first charge after the trial the Provider sends a reminder. Before a renewal: of a year — 30 and 7 days before, of 3 months — 7 days before. A reminder states the plan, the term, the amount, the date, how to change the plan and how to cancel.
After every payment the Customer receives a receipt with the invoice as a PDF by e-mail, stating the plan, the term, the period, the add-ons and the currency; all invoices are available in the account. Company details for invoices (company name, EDRPOU or RNOKPP code, NIF/CIF, VAT number) are optional and entered by the Customer in the account.
The date and amount of the next charge are always shown in the account.
During the trial and before the launch the plan, the term and add-ons change without payment; what is chosen when the trial ends is charged.
Moving to a bigger plan or adding an add-on during a paid term is possible at any time: the Customer pays the difference for the rest of the current term, in proportion to the time left, on WayForPay's page, and the new limits apply as soon as it is paid. The amount is shown before confirming.
A smaller plan, removing an add-on and a different payment term apply from the next renewal; until then the current plan and its limits stand and nothing paid is refunded. A scheduled change can be withdrawn in the account before the renewal.
A change of the minutes pack applies from the next minutes month.
The service is provided online; there is no physical delivery. Access to the account opens after registration and confirmation of the e-mail address.
After receiving the brief, the Provider sets the assistant up and shows the preparation stages in the account. Set-up and integration times depend on the Customer's data and the systems involved and are not guaranteed.
The service is available around the clock, except for planned maintenance and failures of infrastructure or third-party services (messengers, telephony, booking systems). Support by e-mail and through the manager in business hours.
The assistant answers from the Customer's settings and data; the Customer is responsible for the accuracy of the prices, services, schedule and other data it provides.
The subscription can be cancelled in the account at any time, without a call or a letter.
Before the assistant is launched and during the trial: cancelled at once, nothing more is charged, the payment method is unlinked. The trial fee is not refunded, except as set out under “Refunds”.
During a paid term the service works until the end of the paid term (a month, 3 months or a year), automatic renewal is switched off, there are no further charges, and the card data is deleted at the end of the term. The payment for the current term is not refunded, except as set out in “Refunds”.
A subscription without a trial cancelled before the assistant is launched is cancelled at once, and the first term paid is refunded in full.
Money is refunded in full for: a mistaken or double charge; a charge after the subscription was cancelled; a charge for the plan before the trial ended; payment with a card of a Russian or Belarusian bank; the trial payment if the Provider did not launch the assistant.
The first term of a subscription without a trial is refunded in full if the Provider did not launch the assistant or the Customer cancelled before the launch.
A payment for 3 months or a year is refunded in full if the Customer asks within 14 days of the first such payment — with the button in the account or by e-mail to support@ally-agent.com. The add-ons paid within the same term are refunded with it; call minutes already paid are not. The subscription then ends at once, the payment method is unlinked, and the Customer receives an e-mail and a credit note. Later payments for such a term, and requests after 14 days, give no refund.
Requests go to support@ally-agent.com within 30 days of the charge, with its date and amount. The Provider decides within 10 business days. The refund is made through WayForPay to the same card (the transaction is reversed or refunded); when it arrives depends on the bank.
Otherwise a paid period is not refunded. The Provider may refund in full or in part at its discretion.
If a charge fails, the Customer gets an e-mail with the reason and a way to pay; for insufficient funds the charge is retried. The service keeps working for a grace period of 7 days.
Before the grace period ends the Customer is warned. After it the assistant stops answering the Customer's customers; data is kept, and the service resumes after payment.
A year not paid by its link by the renewal date counts as non-payment: the link stays valid, the same grace period runs, and nothing is charged without the Customer's consent.
The service is provided as is. The Provider is not liable for lost profit or indirect loss, or for third-party services.
The Provider's total liability is limited to the amount the Customer paid in the last 3 months.
Neither party is liable for failing its obligations because of force majeure.
Personal data is processed under the privacy policy. For the data of the Customer's customers the Provider acts as a processor under the data processing agreement (DPA) published on the site.
The Provider may change this offer by publishing a new version and notifying the Customer by e-mail at least 30 days ahead. Continued use after that means acceptance; the Customer may cancel before the change takes effect.
Disputes are settled by negotiation, failing that by the courts of the Provider's location. Governing law: the law of Ukraine.
This offer is published in several languages; in case of difference the Ukrainian version prevails.