Updated 18 October 2026 · version 2026-10-18.2
These rules are part of the Ally-agent public offer: the sections “Cancellation” and “Refunds”.
Full text of the offerThe subscription can be cancelled in the account at any time, without a call or a letter.
Before the assistant is launched and during the trial: cancelled at once, nothing more is charged, the payment method is unlinked. The trial fee is not refunded, except as set out under “Refunds”.
During a paid term the service works until the end of the paid term (a month, 3 months or a year), automatic renewal is switched off, there are no further charges, and the card data is deleted at the end of the term. The payment for the current term is not refunded, except as set out in “Refunds”.
A subscription without a trial cancelled before the assistant is launched is cancelled at once, and the first term paid is refunded in full.
Money is refunded in full for: a mistaken or double charge; a charge after the subscription was cancelled; a charge for the plan before the trial ended; payment with a card of a Russian or Belarusian bank; the trial payment if the Provider did not launch the assistant.
The first term of a subscription without a trial is refunded in full if the Provider did not launch the assistant or the Customer cancelled before the launch.
A payment for 3 months or a year is refunded in full if the Customer asks within 14 days of the first such payment — with the button in the account or by e-mail to support@ally-agent.com. The add-ons paid within the same term are refunded with it; call minutes already paid are not. The subscription then ends at once, the payment method is unlinked, and the Customer receives an e-mail and a credit note. Later payments for such a term, and requests after 14 days, give no refund.
Requests go to support@ally-agent.com within 30 days of the charge, with its date and amount. The Provider decides within 10 business days. The refund is made through WayForPay to the same card (the transaction is reversed or refunded); when it arrives depends on the bank.
Otherwise a paid period is not refunded. The Provider may refund in full or in part at its discretion.