Questions
What people ask before they get in touch.
Short answers to the things that decide whether it is worth writing to us at all.
What is Ally-agent?
An AI receptionist with a built-in CRM for appointment-based businesses: salons, garages, clinics and studios. It answers customers in chat and on the phone, quotes prices from your own price list, finds real free slots in your calendar, and creates, moves and cancels bookings itself. Every conversation is left behind as a customer record and a calendar event.
How is this different from a chatbot?
A chatbot ends a conversation with text. Ally-agent ends it with an operation in the database: the booking exists, a staff member is assigned, the free-cancellation window is calculated. It also works without buttons or scripts and understands natural language, typos and several questions in one message included.
What does it cost?
Three plans by how much the assistant works: Start — €89 a month (up to 250 dialogues, up to 2 specialists), Business — €189 (up to 800 dialogues, up to 4 specialists), Pro — €389 (up to 1700 dialogues, up to 9 specialists). Paid for a year, one month is free: €979, €2,079 and €4,279. Beyond 1700 dialogues or 9 specialists — a custom plan. Euro prices exclude VAT.
What is a dialogue?
A dialogue is one customer corresponding with the assistant within 24 hours, in which the assistant answered at least once. That customer's messages during that time — in any channel — are the same dialogue. Reminders, broadcasts, conversations only a staff member handled, bookings through the online booking page and calls are not dialogues.
How many people can I add?
As many cabinet users as you like, on every plan. A plan limits only the specialists in the CRM the assistant books customers with. Beyond the limit, add a specialist for €15 a month or move to a bigger plan.
What if there are more dialogues?
The assistant keeps working and leaves no one unanswered. There is no charge per dialogue. We let you know at 80% and 100% of the limit, and if it happens two months running we suggest a bigger plan from the next period.
Can I pay for a year?
Yes: 3 months cost less than paying monthly, and a year gives one month free. A year is paid by a link with your bank's confirmation; we remind you 30 and 7 days before the renewal. Within 14 days of the first payment for 3 months or a year you can cancel and get a full refund.
Why are prices in hryvnias for Ukraine?
The currency is set by the country the business is registered in, not by the language of the site. Businesses in Ukraine pay in hryvnias on a separate price list; everyone else pays in euros. The currency does not change during a subscription.
How does the 10-day trial work?
You register, pay for the trial (€1) on WayForPay's secure page and fill in the brief. From the day your assistant is launched, the trial runs 10 days. At its end we recommend a plan from your real figures; without your choice, the plan you registered with is charged (by default, Start by the month). We remind you in advance, and you can cancel at any time. During the trial you can connect one messenger; calls come with a paid plan.
What do phone calls cost?
Voice is an option, sold as one of seven fixed monthly minute packs: 300 min €69, 500 €109, 750 €149, 1,200 €229, 1,800 €339, 2,500 €459, 3,500 €639. Usage is counted separately for each branch.
Which booking systems do you integrate with?
Altegio works in both directions today: the assistant sees the real free slots, creates bookings, moves and cancels them. Other systems are connected over their API when the project starts. Some platforms open writing only to approved partners: until that access is granted, the assistant works in read-only calendar mode and routes the enquiries.
Which model does it run on, and where is the data?
Anthropic Claude via Amazon Bedrock, EU region. Data and infrastructure are in the European region eu-central-1 (Frankfurt). Each business lives in its own database schema. The model provider is a declared sub-processor with a DPA and processing in the EU.
Which languages does it speak to customers in?
English, Spanish, Russian, Ukrainian, German, French and Polish. The language is settled by the first sentence and held for the rest of the conversation. What your services are called in each language is approved by you, not by the machine.
Can it invent a price or a booking?
No. Prices and slots come from your data; if a figure was not returned by a lookup, the system strips it out before the reply is sent and the assistant says it will confirm. "Booked" appears only after an operation that actually went through.
What does it take to start?
Launch on your services and your calendar takes 3–7 working days. We configure services, prices, opening hours and the knowledge base and connect the channels; you get a working assistant and judge it on real conversations before deciding.
Questions
Still have questions?
Tell us what kind of business you run and where your customers write to you. We will answer and show how the assistant would work for you.
Questions? Our manager will help.
- Data in the EU: Frankfurt, AWS eu-central-1
- Anthropic Claude via Amazon Bedrock
- Each business in its own database schema
- Data processing agreement (DPA)